We totally get wanting to know exactly what to expect—we’re planners too.

Our FAQ page is designed to walk you through everything, so you feel comfortable and prepared before you arrive. And if you’ve still got questions, we’re just a call or email away.

— What to Expect —

Parking Instructions

We are located within the Madeley Health precinct at 3B, 210 Wanneroo Road Madeley WA 6065.

If you park behind the building, our office is the first one on the right-hand side (if you are looking at the offices from the back).

Frequently Asked Questions

General

Please contact our friendly administrative team on (08) 9334 6997, email us directly at hello@jstherapyservices.com.au or, use our enquiry form.
Our team will be happy to let you know about current availability and help with your enquiry.
Our team can provide information about session lengths and help you work out which may be suitable for you.
We understand how hard it can be to seek answers or support for yourself or your child. Finding the right service and waiting for an appointment can feel frustrating or uncertain.
Please contact our team for the latest information about appointment availability and expected wait times. We’ll guide you through each step and explain what to expect.
The frequency of therapy will be tailored to your needs. Sessions may initially be scheduled closer together (often fortnightly) and become less frequent as you make progress.
It’s normal to feel nervous or unsure before your first therapy session. We want to reassure you that you can expect a welcoming, unhurried environment where you can share your experiences with our therapists.
Your first appointment is a chance to get to know each other and talk about what’s been happening, what matters to you and what you’d like support with. You don’t need to have everything worked out or explain it perfectly.
Depending on the type of therapy, your session may include discussion and some initial assessment. You can ask questions, let us know what helps you feel comfortable, and share at a pace that feels manageable for you.
It may take a few sessions to build a clearer picture of your needs and develop a plan together. We’ll work with you to shape the support around your priorities.
For physiotherapy sessions: Please come to our sessions dressed in your preferred, most comfortable clothing that will allow you to move with ease. Although our information gathering through conversation and observations provide us with a lot of information, we may need to do some hands-on assessment, through physical contact with joints, muscles, and/or spine.
We are respectful of every person’s dignity and will discuss with you the relevance of any physical assessment and obtain your consent prior to completing any hands-on work.
We provide face-to-face centre-based and telehealth sessions. Our therapists can also provide support within your home, local community or school, based on your individual needs and goals.
Just bring yourself! Wear whatever you feel comfortable in, and feel free to bring anything that helps you feel at ease or regulated, such as sensory items, food or a drink. You’re also welcome to bring any notes you’ve made or copies of previous reports or assessments.
Absolutely. We offer flexible appointment formats (in-person or telehealth), clear communication, and a sensory-friendly environment. Please let us know your preferences and needs – we would like to support you in the best way possible.
There are also screening questionnaires which we can email to you to complete in your own time and return to us via email.

Fees & Rebates

We aim to provide high-quality evidence-based services at fair and accessible rates. Information about our fees can be found here.
You can see our team for assessment or therapy without a referral. However, a referral may mean that you could be eligible to access a rebate depending on your circumstances.
Our team can provide information about referrals and help you work out if you may be eligible for a rebate.
You may be eligible for a rebate for therapy services; please discuss this with your GP. Our team can provide information about rebates and help you work out if you may be eligible.
If you have private health insurance, you may be eligible for a rebate on assessment and therapy services. Please check with your private health fund for details, as rebates vary by provider and level of cover.
Please note: You cannot claim from both Medicare and private health for the same session.
Our team provides services to NDIS clients who are plan or self managed. We do not offer therapy services through any other third party organisations such as DVA and Workcover.
We understand that life happens and unexpected things come up, and sometimes you may need to change or cancel an appointment.
Your time is important and so is ours. When sessions are cancelled without enough notice, it’s often not possible to offer that time to someone else who may be waiting.
To help us manage appointments fairly and effectively, we require at least 48 hours’ notice for any changes or cancellations. Late cancellation fees apply as follows:
- Less than 48 hours’ notice - Full session fee
- For Monday appointments - Notice must be given by 5 PM Friday, as weekends are out-of-office hours
We appreciate your understanding and support in helping us offer timely care to all clients.

Psychological Assessments

As per the national guidelines for Autism assessment, a second professional is required to be a part of the team of assessors. Our psychologists can conduct the assessment in collaboration with a paediatrician, psychiatrist, or speech pathologist.
Please note: To access NDIS and/or Department of Education funding for additional support, a paediatrician or psychiatrist’s confirmation of an Autism diagnosis will be required. Interim funding may be available until a paediatrician or psychiatrist appointment takes place.
Your ADHD assessment will be completed by one of our qualified psychologists. We also recommend discussing your assessment findings with a paediatrician or psychiatrist.
This can help you explore suitable treatment options and access the full range of supports available. As waiting times can be long, we encourage you to speak with your GP about a referral to a paediatrician or psychiatrist as soon as possible.
If you are under 25 years of age, you may be eligible for an assessment rebate under the Complex Neurodevelopmental Conditions Initiative (with Medicare). To access this, you will need a referral from a paediatrician or a psychiatrist.
Our team can provide information about rebates and help you work out if you may be eligible.
Assessment reports are typically available within 4-6 weeks of the final assessment session.
Reports will not be released until all invoices have been paid in full.

Physiotherapy Services

Our assessment helps clarify your symptoms and guides you towards the right pathway, whether you’re seeking answers or already have a diagnosis. We will discuss your health history, review your current concerns and symptoms, and assess some of the challenges you may have with movement.
Together, we will then create a personalised therapy plan including further recommendations. These may include physiotherapy sessions, referrals to other health professionals, and practical strategies for daily life.
You may choose to spread the assessment process over multiple visits, especially if you find too much information overwhelming and find it challenging to remain focused during extended consultation appointments.
Yes, our assessments provide detailed clinical documentation that can support NDIS applications and/or reviews.
For some purposes, you may also need reports from medical specialists – we can help guide you.
Our team has many years of experience working with people with permanent disabilities. We provide support where it is most needed and can arrange to see you/or your child at our Madeley office, at home, in the community or at school.
Our physiotherapists use a combination of manual therapy, activity-based mobility and strength work, and support around how to improve proprioception and prevent injuries and/or falls. We value the importance of not adding unnecessary cognitive and physical load and can work with you to determine the approach that best suits you.
Susan is an accredited Integral Movement Method practitioner, having completed extensive training with Jeannie Di Bon who is world renowned for her research into the most effective movement approaches for people with Hypermobility Spectrum Disorders.
This approach includes mind-body connection techniques, and practical, functional lifestyle advice.
We track both clinical outcomes (like strength, mobility, and symptom changes) and your lived experience (such as discussing your energy levels and daily function). Your goals guide our approach.

Gallery

Susan and Juanita worked together in a number of workplaces over the years.

While creating our space, we constantly considered what we would want for ourselves and our families if we were visiting, and made decisions based on that. As a result, we have created our home away from home. We have had a few young visitors tell us that it is “just like a little house”, with many commenting on how welcoming, calm, and safe it feels.

We love seeing others enjoy our space as much as we do. We are proud that our clinic is registered as a welcoming and inclusive space, reflected in our membership with the Welcome Here Project.